User safety / Privacy Policy / Terms & Conditions

      RETURNS/Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Due to the nature of personalised products returns are not accepted due to being created just for you, however if you wish to get in

 

 

 

RETURNS/Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Due to the nature of personalised products returns are not accepted due to being created just for you, however if you wish to get in contact please click here.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items. If your order is personalised or a bespoke order, you will receive a visual via email. If we do not hear from you your order will be processed from a second notification email and after a 24 hr approval period 


Privacy policy

 

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfil your order

  • For legal reasons (like paying taxes)

Returns and Exchanges

I gladly accept returns and exchanges for non personalised items

 

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations after 24 hours or approval.

But please contact me if you have any problems with your order.

Because of the nature of personalised items, unless they arrive damaged or defective, we can't accept returns.

 

Payment Options

We accepts Etsy Gift Cards and Etsy Credits on our store - https://www.etsy.com/uk/shop/FirefliesUK

Your payments are secure on purchases made through Etsy or on Firefliesdesigns.co.uk covered by web builder, Shopify . Etsy & Shopify shops never receive your credit card information.