User safety / Privacy Policy / Terms & Conditions

Shipping

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

RETURNS/Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Due to the nature of personalised products returns are not accepted due to being created just for you, however if you wish to get in contact please click here.

Privacy policy

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Returns and Exchanges

I gladly accept returns and exchanges for non personalised items
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations after 24 hours or approval.
But please contact me if you have any problems with your order.
Because of the nature of personalised items, unless they arrive damaged or defective, we can't accept returns.

Payment Options

We accepts Etsy Gift Cards and Etsy Credits on our store - https://www.etsy.com/uk/shop/FirefliesUK
Your payments are secure on purchases made through Etsy or on Firefliesdesigns.co.uk covered by web builder, Shopify . Etsy & Shopify shops never receive your credit card information.